AIRLINE CARRIER, BACK OFFICE, RECONCILIATION

Credit card ticket reconciliation processes are highly complex for airlines, especially when they operate in many markets with different rules.

Context

A large airline had a combination of automatic and manual processing to reconcile banknotes and credit card payments.

End-to-end system performance was not at the level required to perform a successful reconciliation.

Legacy systems are cumbersome and unable to cope with the amount of data.

WE DID

• We install a processing flow using big data tools
• Together with our client we define more than 140 reconciliation rules
• We install a control panel for the process that also allows to identify and analyze unreconciled transactions